Get in Touch
Have questions, feedback, or just want to say hello? We'd love to hear from you. Our team is here to help!
Send Us a Message
Fill out the form below and we'll get back to you within 24 hours.
Other Ways to Reach Us
Prefer a different method? Choose what works best for you.
Email Support
Get in touch at support@penpond.com - We respond within 24 hours
Community Discord
Join our community server for real-time help and discussions with other writers
Help Center
Browse our comprehensive help center for instant answers
Social Media
Follow us on Twitter @penpond for updates, tips, and announcements
GitHub
Report issues or contribute at github.com/penpond
Frequently Asked Questions
How quickly will I receive a response?
We aim to respond to all inquiries within 24 hours during business days. Urgent matters are typically addressed within 2-4 hours.
What information should I include in my message?
Please provide as much detail as possible about your issue or question, including your account email (if applicable), screenshots if relevant, and steps to reproduce any problems you're experiencing.
Do you offer phone support?
Currently, we provide support primarily through email and our help center. This allows us to give thoughtful, detailed responses and maintain a record of our communications.
Can I request a feature or suggest an improvement?
Absolutely! We love hearing from our community. Visit our Support & Help Center to submit feature requests and upvote ideas from other users.
What if I need help with billing or subscriptions?
For billing inquiries, please email us with "Billing" in the subject line, or visit your account settings to manage your subscription directly.
Is my information kept private?
Yes, we take privacy seriously. All messages are confidential and only used to assist you. We never share your information with third parties.